Services

Filemaker Support

Cordis offer ongoing contracts that provide our customers with dedicated FileMaker support. These contracts range from one day over month, through to full-time agreements and are flexible to allow our clients to deal with changing capacity requirements. For each of our support customers, Cordis implements a customised version of our 'Support Tracker' tool. Support Tracker provides functionality for customers to log a request by either phone, web or email.

Requests that are logged cover a variety of things including support requests, bugs and system feature requests. Support Tracker is particularly useful during the testing and implementation phases of a project, where large volumes of small requests often need to be managed in an easy way.

The support system outputs reports that can be distributed to relevant stakeholders (see example below).