FileMaker Support

Cordis provide flexible support agreements to provide customers with peace of mind in the event that assistance or system recovery is required. We offer 3 Support options with several variations in each. Details on these follow. Alternatively if none of our standard support packages suit your requirements, please let us know and we will come up with a plan tailored around you.

1. Lite Support - Incident Based (via phone)

Cordis Phone Support is perfect if you need remote based phone support either as a trouble-shooting resource or in terms of providing assistance in the event of a system failure. Cordis phone support is priced per incident. An incident is defined as a single question or singular issue. For example, saying that a given script won't print the output properly would comprise a single incident.

  • Ad hoc Incident: £50 / $80 AUD
  • Prepaid Incident Pack x 5: £220 / $360 AUD
  • Prepaid Incident Pack x 10: £360 / $600 AUD

Features:

  • Remote based
  • Upload your files to our server for analysis or provide us with access to yours

Products Supported:

  • FileMaker Pro & Advanced 7/8/9/10/11
  • FileMaker Server & Server Advanced 7/8/9/10/11

2. Corporate Support - Time Based

Cordis Corporate Support provides a higher level of support and guaranteed frequency delivered either onsite or remotely. It is different from the Lite Support option in that Corporate Support promises a fixed amount of time over a given period and can be used for new system development also - it's your time and it's entirely up to you how you use it. We can even change resources around to provide a different range of skills depending on your requirements during a givne period. For example, one day you may require a FileMaker Developer onsite, while next week, you might require changes to be made to your website. We're as flexible as you need us to be.

  • 1/2 Day Per Month £300 / $560 AUD
  • 1 Day Per Month £600 / $1000 AUD
  • 2 Days Per Month £1200 / $2000 AUD
  • 1 Day Per Week £2400 / $4000 AUD (per month)

Features:

  • Onsite or remote
  • Upload your files to our server for analysis or provide us with access to yours
  • Use the Cordis Support Tracking system for creation of tickets and requests
  • Utilise purchased time for ad hoc development and general system improvement
  • Reporting mechanism to capture usage and type of requests (i.e. New development bug etc)

Products Supported:

  • FileMaker Pro 7/8/9/10/11
  • FileMaker Advanced 7/8/9/10/11
  • FileMaker Server 7/8/9/10/11
  • FileMaker Server Advanced 7/8/9/10/11

3.Disaster Recovery Support

You might be happy with your day to day running of your FileMaker system, but have some reservations about what to do in the event of a complete system failure. Cordis has developed the disaster recovery support option to provide the peace of mind of a fixed annual fee irrespective of the number of times the support is used. So, if your server goes down or your files become corrupted, call us and we'll be onsite within 4 business hours (within London M25 or Melbourne Metropolitan area).

  • Cost per server £900 / $1500 AUD per annum

Products Supported:

  • FileMaker Server 7/8/9/10/11
  • FileMaker Server Advanced 7/8/9/10/11
 
Download the Cordis Remote Support Application

Download and install the following application and open it on the computer that you are having trouble with, this allows our support team to access your screen while they talk through the problem with you.

Current Version

Current Version

Once you download and open the application it will give you an ID and Password and you should give this to the support person you're talking with.